Welcome to Chatio

These terms and conditions outline the rules and regulations for the use of Chatio’s Website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Chatio if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Customer” ,“Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1.Chatio Platform

Chatio Platform is available to Customer on the terms and conditions set out in this Agreement, provided that:
(i) Customer has read and accepted and is in compliance with its obligations under the applicable terms of use related to all applicable Third Party Messaging Platforms, Pre-Integrated Third Party Business Applications, and Custom-Integrated Business Applications; and
(ii) has taken all steps as necessary to enable interoperability between the Clare.AI Platform and all applicable Third Party Messaging Platforms, Pre-Integrated Third Party Business Applications, and Custom-Integrated Business Applications, including acquiring the necessary approvals and API keys, whether directly or via Customer’s Clients, to access these messaging channels as a business.

2.Cookies

We employ the use of cookies. By accessing Chatio, you agreed to use cookies in agreement with the Chatio’s Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

3.Intellectual Property

Unless otherwise stated, Chatio and/or its licensors own the intellectual property rights for all material on Chatio. All intellectual property rights are reserved. You may access this from WhatsCloud for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Chatio
• Sell, rent or sub-license material from Chatio
• Reproduce, duplicate or copy material from Chatio
• Redistribute content from Chatio
• Should not use license for sending spam message

Chatio reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Chatio a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

4.Hyperlinking to our Content

The following organizations may link to our website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of WhatsCloud ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to WhatsCloud . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of WhatsCloud ’s logo or other artwork will be allowed for linking absent a trademark license agreement.

5.iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

6.White Label Solution

Are you in search of a robust and adaptable solution to elevate your business offerings? Your search ends here! We are excited to introduce our collaborative white label solution with Sky Free. This unique offering combines the combined expertise and resources of both entities, resulting in an unmatched product that can be customized to perfectly fit your individual needs.

Why choose white label solution?

1. Customization: The solution allows you to fully customize the user interface, features, and functionalities to align with your brand and business objectives. You can add your own logo, color scheme, and branding elements, giving your customers a consistent experience that reinforces your brand image.
2. Scalability: The solution is built to scale with your business, accommodating both small and large enterprises. You can easily add or remove features, users, and modules based on your business requirements, ensuring that you only pay for what you need.
3. Expertise: Our combined expertise and experience of two industry leaders, providing you with a robust and reliable solution. You can trust the white label solution to deliver the highest standards of performance, security, and reliability.
4. Time and cost savings: By leveraging the white label solution, you can save significant time and costs compared to building a solution from scratch. The solution is ready-to-deploy, allowing you to quickly launch your branded product in the market and start generating revenue without the need for extensive development efforts.
5. Competitive advantage: With the white label solution, you can differentiate yourself from competitors by offering a unique, branded, and customizable product. You can leverage our solution to expand your product portfolio, tap into new markets, and stay ahead of the competition
6. Lifetime Functionality: While we strive to provide reliable and uninterrupted hosting services, we cannot guarantee the lifetime functionality of the reseller account. The reseller acknowledges and accepts the risk associated with potential service interruptions, termination, or any other unforeseen circumstances that may impact the reseller account’s functionality. It is important to note that, due to the nature of the reseller account and the potential complexities involved, we regret to inform you that no refunds can be claimed or any cases raised against us in the event of such interruptions or termination. We kindly request the reseller to consider this limitation before proceeding with the reseller account.

While the cost of our white label solution may be slightly higher compared to other options in the market, we believe that the added support and benefits justify the investment. Our team of experts is dedicated to providing you with the highest level of service and assistance to ensure that your business operates smoothly and efficiently with our solution. The cost of the white label solution purchased from our website may be much more due to the additional support and services we provide in comparison to other partners. If you have any questions or concerns regarding the pricing or support of our solution, please do not hesitate to contact us. We are here to assist you and provide you with the best possible solution for your business needs. We strive to ensure that our solution is always up-to-date, secure, and reliable, and our team is readily available to assist you with any questions or issues that may arise.

7.WhatsApp Onboarding & Verification Terms

WhatsApp imposes reviews, such as Facebook business verification to ensure the quality of businesses using WhatsApp products. These requirements are prerequisites to use WhatsApp Business API, and Chatio.io. WhatsApp has absolute discretion to approve Customer’s usage of WhatsApp products. Sky Free will assist with the application and submission process. Account without verified Meta business managers will be terminated without prior notice,

By using Chatio, clients agree to the setup for WhatsApp business Cloud API, and will provide all the prerequisite documents as required by Whatsapp & Facebook.

The allowed message types and associated policies are subject to change at any moment and in WhatsApp’s sole discretion. This could modify the accessibility of our site, and we need at least 30 days to make the necessary adjustments, you agree to this.

To ensure compliance with WhatsApp policies and mitigate the risk of account termination, the license activation should only be done if the WhatsApp message limit exceeds 1000 messages, which corresponds to Tier 1. Activating the license for a lower message limit puts your account at risk of termination. It is crucial to adhere to these guidelines to maintain a secure and sustainable operation.

8.Responsibilities

Consumers are in charge of keeping their accounts secure and private. It is impossible to guarantee that data transmitted over the Internet are completely safe. As a result, you transmit any information to us at your own risk because we cannot ensure or warrant its security. Chatio disclaims all responsibility for any data loss or damage that may occur as a result of your failure to safeguard your login credentials or any security breach on our system.

All acts conducted in connection with the account, including those that take place under the account, are entirely the responsibility of the Customer. The content that you send and activity that takes place under your account are your responsibility (even when Content is sent by others to your account). In the event of service interruptions, termination, or any other unforeseen circumstances, we shall not be held responsible for any losses, damages, or liabilities incurred. In the event that we cease to offer services, you acknowledges and accepts that no refunds will be issued for any remaining unused portion of the service. You agrees that we are not liable for any financial or operational losses, including loss of business, data, or profits resulting from the discontinuation of our services.

9.Right to Use

Customer acknowledges and agrees that Chatio may store, use, reproduce, monitor, Modify, and transfer to its original software developers, subcontractors, Customer Data, including Personal Data, solely in connection with delivering the Services under this Agreement. Customer further acknowledges and agrees that Chatio may store, use, reproduce, monitor , Modify, and transfer data that is not related to an identified or identifiable natural person, including aggregated or de-identified data, without limitation, for its internal business purposes, including but not limited to such purposes as analytics, quality assurance, product and service improvement, and new product and service development. Customer agrees to cause any Administrative User, Customer’s Client, and Chat Participant to agree to the terms.

10.Modifications to the Service and Fees

The service may be changed, suspended, or stopped at any time and for any cause, with or without prior notice, according to WhatsCloud’s rights.

With 30 days’ notice, WhatsCloud retains the right to modify its monthly and yearly costs. All of our subscribers will be alerted through email of any fee changes, and such changes will also be displayed on the pricing page.

Chatio retains the right to periodically alter and modify the Terms of Service without prior notification. The Terms of Service shall apply to any new features that complement or expand the current Service, including the provision of new tools and resources. You will be deemed to have accepted any such adjustments if you keep using the Service after they have been made.

11.Free Trial

We offer a free trial to new users who register with the Site. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.

12.Prohibited Activity

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
• Use any information obtained from the Site in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Site in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Site.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
• Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
• Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
• Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Site.
• Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Sell or otherwise transfer your profile.

13. Termination/Cancellation/Refund

We reserve the right to terminate or suspend the reseller/personal account or any associated services without prior notice, if we determine, at our sole discretion, that the reseller’s activities violate our terms and conditions, infringe upon the rights of others, or pose a threat to the stability, security, or integrity of our servers or network. You can refer our Termination and Cancellation here.

14. Setup

The setup process for the reseller account or personal account generally requires approximately seven days from the verification of the Meta business manager. Within this timeframe, we will meticulously handle all essential configurations and preparations, ensuring your smooth transition into successfully reselling Chatio. Moreover, we will provide regular updates on the setup progress, keeping you informed via email or other preferred communication channels. Our objective is to maintain transparency and keep you well-informed at every stage of the setup process.

15.Disclaimer

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

16.Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO  THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US  DURING THE TWO (2) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $20.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

17. Beta Features

By accessing and utilizing the beta features of our product/service, you agree to the following terms and conditions. Please be aware that these features are currently in a beta testing phase and may not function properly or may present inaccuracies. Therefore, we cannot be held responsible for any negative outcomes, errors, or misbehavior resulting from their usage.You acknowledge that the beta features are still under development and come with inherent risks. We do not provide any warranties or guarantees regarding their performance or reliability. Consequently, you accept full responsibility for any consequences that may arise from using these features.We emphasize the importance of exercising caution when relying on the results obtained from the beta features. It is your responsibility to verify and validate the information before making any critical decisions based on their output.By continuing to use the beta features, you expressly release us from any liability or claims arising from their functionality or performance. We shall not be held liable for any damages, losses, or liabilities incurred as a result of using these features. Please carefully review and understand these terms and conditions before accessing or utilizing the beta features. Your acceptance of these terms signifies your agreement to the associated risks and limitations.