Welcome to Chatio! Your order is extremely important to us. Chatio (‘website’, ‘Web Site’, ‘site’ ’mobile app’, ’app’, ‘we’, ‘us’, ‘our’) is committed to protecting your rights to the cancellation of services at any given point of time.

We would never like to cancel your order. However, we reserve the rights to cancel your order at any given point in time. This policy applicable to reseller as well as personal account.

Once the account setup process has commenced, we are unable to provide refunds due to the extensive effort invested in building the codebase and configuring the Whitelabel version specifically for you. We allocate significant resources and time to ensure a tailored setup that meets your requirements. Therefore, refund requests cannot be accommodated once the account setup is initiated.

Cancellation by buyer

You are entitled to a refund if a product doesn’t function as intended and can’t be easily remedied. This includes circumstances in which the product contains a flaw that, if you had known about it beforehand, would have prevented you from purchasing it. It could take up to 15 days to cancel and receive your money back. The money will be returned using the original payment method in the event of any returns.

However, the following circumstances will prevent the cancellation and refund from being handled:

• The buyer expresses their desire to return the purchased product.
• The application fails to meet the buyer’s expectations.
• The buyer is dissatisfied with the current availability of features in the service.
• The buyer has a change of mind after the purchase.
• The buyer accidentally made the purchase and wishes to cancel it.
• The buyer lacks the necessary expertise to effectively use the application.
• The buyers Meta manager got blocked or rejected.
• The buyer requests a refund based on goodwill.
• Issues arise from the API provider, causing problems.
• No refund will be provided after 7 days from the purchase of a service